The Challenge

RaskRask’s partner platform needed a major usability upgrade. The existing system made booking management inefficient, leading to frustration and lost time. Users struggled with an unintuitive UI, and the lack of mobile optimization made on-the-go access difficult.

Research

To identify core issues, I conducted usability tests, analyzed user behavior through click tracking, and gathered feedback from partners. This research revealed three major pain points:

• Booking management was inefficient, making everyday tasks slow and frustrating.
• The UI lacked clarity, leading to frequent errors.
• Mobile optimization was missing, limiting accessibility for users on the move.

The Solution

With these insights, I focused on improving efficiency, clarity, and accessibility through a full redesign.

Key Enhancements

• Redesigned Dashboard – A cleaner, more intuitive layout for quick access to key actions.
• Streamlined Booking Flow – A smoother process for accepting, managing, and rescheduling appointments.
• Mobile Optimization – A fully responsive design for seamless use on any device.
  
  

Process & Execution

I started with low-fidelity wireframes to validate new workflows, then refined them into high-fidelity UI mockups using a design system for consistency in typography, colors, and components. The result was a modern, user-friendly platform that empowered partners to manage bookings with ease.

Impact

• Improved UX efficiency, leading to higher partner satisfaction.

• Reduction in user errors by simplifying the interface.

• Positive feedback from partners on ease of use.